OPERATIONAL EXCELLENCE

Does your Balanced Scorecard Lack Traction?
Map-Measure-Improve: The Platform for Operational Excellence

The first phase of every Balanced Scorecard implementation is to describe what an organisation wants to achieve. The what is described by the strategy map, the strategic themes, objectives, measures and targets.

What moves a Balanced Scorecard from a what to achieve to a how to achieve are the strategic initiatives that address the gaps in desired performance.

We at Performance Improvement Solutions have developed a process improvement method known as MMI or Map-Measure-Improve that provides a seamless integration with the Operational Excellence theme of the Balanced Scorecard.

As one senior manager put it “Half of our strategic initiatives are aligned with our operations strategy. The trouble is I did not know which half! MMI together with the Balanced Scorecard provided us with the great framework and toolkit to do what we always wanted – put us on the right journey towards operational excellence”.

For more information on how MMI can assist you, contact Performance Improvement Solutions.

Deciding Whether to Proceed with the BSC
Our in-house Executive Workshop is designed to provide leaders and managers with the information they need to make an informed decision about whether to proceed with the Balance Scorecard.

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